Terms & Conditions
Effective Date: February 2026
These Terms and Conditions ("Terms") govern your access to and use of the website, services, and products provided by RSL/A ("Company," "we," "us," or "our"). By accessing or using our website at rsla.io (the "Site") or engaging our services, you agree to be bound by these Terms.
These Terms should be read together with our Privacy Policy.
1. Acceptance of Terms
By accessing or using the Site, submitting any inquiry, booking a call, subscribing to our newsletter, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Definitions
- "Services" means any professional services provided by RSL/A, including marketing, automation, website development, CRM implementation, local SEO, paid advertising, AI automation, content creation, and consulting.
- "Client" or "you" means any individual or entity that accesses the Site, submits an inquiry, or engages our Services.
- "Deliverables" means the final work product created specifically for you as part of an engagement.
- "Service Agreement" means any separate proposal, statement of work, contract, or written agreement for a specific engagement.
- "Content" means all text, images, graphics, videos, code, data, and other materials available on or through the Site.
3. Services Provided
RSL/A provides marketing, automation, website development, CRM implementation, local SEO, paid advertising, AI automation, content creation, and related professional services. The specific scope, timeline, deliverables, and pricing will be outlined in a separate Service Agreement.
4. Client Responsibilities
Provide accurate information, respond to requests in a reasonable timeframe, ensure materials do not infringe on third-party rights, maintain confidentiality of shared credentials, and comply with all applicable laws.
5. Payment Terms
All fees specified in the applicable Service Agreement. Setup fees and deposits are due before work commences. Monthly retainers are billed in advance. Payments processed via Stripe in USD. Late payments incur 1.5% per month.
6. No Refund Policy
ALL SALES ARE FINAL. RSL/A DOES NOT OFFER REFUNDS UNDER ANY CIRCUMSTANCES. All payments are non-refundable, including setup fees, deposits, monthly retainers, and project fees.
7. Cancellation and Termination
Monthly retainer Services may be cancelled with 30 days written notice. Project-based Services may be cancelled at any time with written notice, but no refund will be issued for work already completed or fees already paid. We may terminate any engagement immediately for breach of Terms, non-payment, or unethical conduct.
8. No Guarantees and Disclaimer of Warranties
WE DO NOT GUARANTEE ANY SPECIFIC RESULTS, OUTCOMES, OR RETURN ON INVESTMENT FROM OUR SERVICES. THE SITE AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
9. Use of Artificial Intelligence
We use AI tools including Anthropic (Claude), OpenAI (ChatGPT), and others to generate content, analyze data, build automations, and deliver Services. By engaging our Services, you acknowledge and consent to the use of AI tools. AI-generated outputs are reviewed by our team but are not guaranteed to be error-free.
10. Intellectual Property
Upon receipt of full payment, you will own the final Deliverables created specifically for you. We retain ownership of all pre-existing materials, templates, frameworks, methodologies, processes, tools, and the RSL/A brand. We reserve the right to display completed work in our portfolio and case studies unless otherwise agreed in writing.
11. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of an engagement. Confidentiality obligations survive termination for 2 years.
12. Indemnification
You agree to indemnify and hold harmless RSL/A from claims arising from your use of the Site or Services, breach of these Terms, or infringement of third-party rights.
13. Limitation of Liability
RSL/A SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU IN THE THREE MONTHS PRECEDING THE EVENT.
14. Force Majeure
Neither party shall be liable for failure or delay due to circumstances beyond their reasonable control.
15. Acceptable Use of the Site
Do not use the Site for unlawful purposes, attempt unauthorized access, use automated scrapers without consent, interfere with Site integrity, upload malware, or copy Site content without permission.
16. Third-Party Platforms and Services
Our Services may involve third-party platforms including GoHighLevel, Stripe, Vercel, Sanity, Google Analytics, and Meta. We are not responsible for their availability, performance, or policies.
17. SMS and Text Messaging
By opting in, you consent to receive recurring automated text messages. Consent is not a condition of purchase. Reply STOP to opt out. Reply HELP for assistance. Standard message and data rates may apply.
18. Dispute Resolution
Informal resolution first (30 days). If unresolved, binding arbitration under AAA rules in the State of New York. Class action waiver applies.
19. Governing Law
These Terms shall be governed by the laws of the State of New York, United States.
20. Severability
If any provision is found invalid, the remaining provisions continue in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and any applicable Service Agreement, constitute the entire agreement between you and RSL/A.
22. Amendments
We reserve the right to modify these Terms at any time. Continued use constitutes acceptance.
23. Contact Information
RSL/A — Legal Inquiries: team@rsla.io
Last updated: February 2026